Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at helloruaaindia@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at helloruaaindia@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at helloruaaindia@gmail.com.

We hope you love your RUAA piece. If something isn’t quite right, we’re here to help. Here’s how exchanges, cancellations and refunds work.

Cancelling an order

To request cancellation, email helloruaaindia@gmail.com with your order number before the order has been dispatched. We will confirm whether we can stop the shipment. If your cancellation is accepted, we will initiate a refund to the original payment method within 3 business days. Once an order has been dispatched, the return process below applies.

Exchanges for fit or change of mind

For an eligible change of size or preference, we offer one exchange request within 3 working days of delivery. You can get an exchange or store credit. Please email helloruaaindia@gmail.com with your order number and the item you would like instead before sending anything back. An exchange depends on stock availability and our confirmation.

Items should be unused, unwashed and unaltered, with their original tags attached. We will share the correct return address after approving an exchange; please do not send items to our registered office unless we ask you to. You will have to pay for the return shipping. We recommend a tracked return service.

One-of-a-kind pieces might not be available in another size or colour. If your requested replacement is unavailable, we will give you a store credit of the exact amount. Any restriction for a made-to-order or personalised item should be shown before purchase.

Damaged, incorrect or materially different items

Please contact helloruaaindia@gmail.com promptly with your order number and photographs so we can help. If a product is defective, incorrect, materially different from its description, or delivered late in circumstances covered by applicable consumer law, we will accept a return and provide a refund or other appropriate remedy as required. We will arrange or reimburse reasonable return shipping where the issue is our responsibility. The exchange-only approach for change of mind does not limit these rights.

Refund timing and help

For a cancelled order or an accepted claim that qualifies for a refund, we will initiate the refund to the original payment method within 3 working days after confirming the cancellation or receiving and assessing the item, as applicable. Your bank or payment provider may take additional time to show the credit. If you have not received it after 7 working days, contact helloruaaindia@gmail.com.